ORS § 90 § 90.769
Informal dispute resolution.
Operative Text
In addition to mandatory mediation required under ORS 90.767, a facility may establish an informal dispute resolution procedure that ensures each issue with merit is addressed within 30 days after receipt of a formal complaint.
ORS § 90 § 90.769 allows manufactured dwelling facility operators to create their own voluntary informal dispute resolution process, separate from the mandatory mediation already required under ORS 90.767. If such a process is established, it must be designed to address every complaint that has merit within 30 days of receiving a formal complaint. This provision supplements, rather than replaces, existing mediation obligations.
Plain English — not legal advice.
Under ORS § 90 § 90.769, facility operators have the option—but not the obligation—to establish an informal dispute resolution procedure as a complement to mandatory mediation under ORS 90.767. Operators who choose to implement such a procedure generally ensure it is structured to address meritorious complaints within the 30-day window following receipt of a formal complaint. Maintaining clear documentation of complaint receipt dates and resolution steps is a common practice for demonstrating compliance with the timeline.
General guidance for property managers — not legal advice for your specific situation. Consult an attorney for advice on your case.
ORS § 90 § 90.769 means that your facility may have an informal dispute resolution process available to you in addition to the mandatory mediation protections already provided under ORS 90.767. If such a procedure exists at your facility, it should be designed to address complaints with merit within 30 days of a formal complaint being received. Tenants who want to understand their full range of options can consult Oregon's manufactured dwelling tenancy resources or a local tenant-rights organization for guidance on how these processes interact.
General guidance for tenants — not legal advice for your specific situation. Consult a tenant-rights organization or attorney for advice on your case.
Generated October 7, 2026 — auto-generated, not yet human-reviewed. See /transparency for methodology.
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