Operative Text
A tenant disputing a bill or claiming a violation of section 216B.022 or 216B.023 must first attempt to resolve the dispute or claim with the landlord. If the tenant disagrees with the landlord's proposed resolution, the landlord must notify the tenant of the tenant's right to file a complaint with the commission's consumer affairs office and provide the tenant the office's current telephone number and email address. The consumer affairs office must follow the procedures set forth in section 216B.172, subdivision 2, and Minnesota Rules, part 7829.1600, and the procedures under section 216B.172, subdivisions 3 and 4, apply.
Minn. Stat. § 216B.024 establishes a two-step dispute resolution process for tenants in shared-metered residential buildings who contest a utility bill or allege a violation of the billing or metering rules in §§ 216B.022–216B.023. The tenant must first raise the dispute directly with the landlord before escalating further. If the landlord's proposed resolution is unsatisfactory, the landlord is required to inform the tenant of the right to file a complaint with the Minnesota Public Utilities Commission's consumer affairs office and supply that office's current contact information.
Plain English — not legal advice.
Under Minn. Stat. § 216B.024, landlords operating shared-metered residential buildings are expected to engage in good faith when a tenant raises a billing dispute or alleged violation of §§ 216B.022–216B.023. If the landlord's proposed resolution does not satisfy the tenant, the landlord must proactively notify the tenant of their right to escalate the matter to the commission's consumer affairs office and provide the office's current telephone number and email address. Maintaining up-to-date contact information for the consumer affairs office and documenting dispute communications are practices consistent with compliance under this provision.
General guidance for property managers — not legal advice for your specific situation. Consult an attorney for advice on your case.
Minn. Stat. § 216B.024 gives tenants in shared-metered buildings a clear path to challenge a utility bill or a violation of the shared-metering rules: start by raising the issue with the landlord directly. If the landlord's response does not resolve the matter, the landlord is required by § 216B.024 to tell you about your right to file a complaint with the Minnesota Public Utilities Commission's consumer affairs office and provide its phone number and email. Tenant-rights organizations familiar with utility regulations can help explain what the commission's complaint procedures involve.
General guidance for tenants — not legal advice for your specific situation. Consult a tenant-rights organization or attorney for advice on your case.
Generated September 30, 2026 — auto-generated, not yet human-reviewed. See /transparency for methodology.
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