Cal. Civ. Code § 170-15-3-2
Information required to investigate a complaint
Operative Text
Sec. 2. Upon the receipt of a complaint from a tenant, member, or co-owner under 170 IAC 16, and when the commission's consumer affairs division receives the complaint and provides it to the landlord or association, the landlord or association provides the complainant and the commission's consumer affairs division with sufficient information to investigate the complaint, including, but not limited to, the following: (1) For the dates in dispute, each sub-bill rendered to the tenant, member, or co-owner for water or sewage disposal service, including: (A) a statement indicating the period for which each sub-bill was rendered; (B) the name and address of the tenant, member, or co-owner billed; and (C) the address or other identifying information for the dwelling unit billed. (2) For an estimated sub-bill, a clear and conspicuous coding or other indication identifying the sub-bill as an estimated sub- bill. (3) If a dwelling unit's water usage is not sub-metered, the following: (A) A verified statement by the landlord or association that contains the amount due the utility by the landlord or association for all amounts consumed at the property for the dates in dispute. (B) The dates and meter readings of the master meter at the beginning and end of the period for which each sub-bill in dispute was rendered. (C) The actual or estimated amount that is attributed to the landlord's usage. (D) An explanation of how the landlord or association calculated the sub-bill for water service. (4) If a dwelling unit's water usage is sub-metered, the dates and meter readings of the sub-meter at the beginning and end of the period for which the sub-bill is rendered, including the amount of usage for the period. (5) For sewage disposal service, the following: (A) A verified statement by the landlord or association that contains the amount due the utility by the landlord or association for all amounts collected at the property for the dates in dispute. (B) The beginning and end dates of the period for which each sub-bill in dispute was rendered. (C) The actual or estimated amount that is attributed to landlord's usage. (D) An explanation of how the landlord or association calculated the sub-bill for sewage disposal service. (6) The sub-billing rate charged. (7) The previous balance, if any. (8) The amount of an initial setup fee charged. (9) The amount of an administrative fee charged. (10) The amount of an insufficient funds fee charged. (11) The amount and description of any other fee charged. (12) The date on which the sub-bill is due.
Under 170 IAC 15 § 170-15-3-2, when a tenant, member, or co-owner files a complaint about water or sewage sub-billing under 170 IAC 16, the landlord or association is required to supply both the complainant and the commission's consumer affairs division with a detailed set of records. These records must cover the disputed billing periods and include itemized sub-bills, meter readings, rate information, fee breakdowns, and — where units are not individually sub-metered — a verified statement explaining how charges were calculated. The rule ensures that the commission has the documentary foundation it needs to evaluate whether sub-billing practices were proper.
Plain English — not legal advice.
Operators subject to 170 IAC 15 § 170-15-3-2 generally maintain organized records for every billing cycle so that, if a complaint is filed, they can promptly deliver the required documentation to both the complainant and the commission's consumer affairs division. Compliant operators typically keep on file each sub-bill rendered, master or sub-meter readings bracketing the disputed period, a clear explanation of the calculation method used for water and sewage charges, and an itemized accounting of every fee — setup, administrative, insufficient funds, and any other charge — along with the applicable sub-billing rate. Estimated sub-bills should be clearly coded or labeled as such, since 170 IAC 15 § 170-15-3-2 specifically calls out that requirement.
General guidance for property managers — not legal advice for your specific situation. Consult an attorney for advice on your case.
Under 170 IAC 15 § 170-15-3-2, tenants, members, and co-owners who dispute a water or sewage sub-bill have the right to receive — along with the commission's consumer affairs division — the full set of records the landlord or association is required to produce, including meter readings, fee itemizations, and the methodology behind the charges. If a landlord or association fails to supply this information after a complaint is filed through 170 IAC 16, that gap in documentation may be relevant to how the commission's consumer affairs division evaluates the complaint. Tenants seeking to understand their options can consult a tenant-rights organization or review the Indiana Utility Regulatory Commission's published complaint procedures for guidance on how to initiate or follow up on a sub-billing dispute.
General guidance for tenants — not legal advice for your specific situation. Consult a tenant-rights organization or attorney for advice on your case.
Generated October 15, 2026 — auto-generated, not yet human-reviewed. See /transparency for methodology.
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