14 DCMR § 14-3913
CONCILIATION OF DISPUTES AND THE CONCILIATION SERVICE
Operative Text
3913.1 Either a housing provider or a tenant may initiate a request for conciliation of a dispute arising under the Act by the Rental Accommodations Division Conciliation Service established by § 503 of the Act (D.C. Official Code § 42-3505.03). Nothing herein shall prevent the Rent Administrator from initiating a conciliation proceeding with the approval of the parties. 3913.2 A request for conciliation of a dispute shall be filed on a form published by the Rent Administrator and shall include a completed request packet in accordance with the requirements of the published form. 3913.3 The Conciliation Service shall do the following: (a) Utilize knowledge of the Act, this subtitle, and, if applicable, an Apartment Improvement Program building improvement plan, and other specific information about the circumstances of the dispute to assist the parties in arriving at a mutually acceptable explanation of the dispute and to assist the parties in developing a mutually acceptable settlement or resolution of the dispute; (b) Advise both the housing provider and the tenant of their rights and obligations under the Act, this subtitle, and other applicable D.C. laws; and (c) Advise both the housing provider and the tenant of circumstances surrounding the dispute that constitute violations of the Act, this subtitle, and other D.C. laws. 3913.4 Neither party to a dispute brought before the Conciliation Service shall be compelled to attend a session or participate in any proceeding of the Conciliation Service. 3913.5 The results of an attempt to conciliate a dispute shall not be binding upon either party, except where an agreement is developed voluntarily as a result of the conciliation. 3913.6 Agreements reached during conciliation shall not prevent the Rent Administrator from enforcing the provisions of the Act or this subtitle. 3913.7 The proceedings of the Conciliation Service shall be informal, voluntary, and non-adversarial. No evidentiary record for a pending petition shall be established by any filings, statements, or proceedings before the Conciliation Service. 3913.8 Admissions of responsibility by either party or other stipulations required as an essential condition for making an agreement shall not be admissible in any adjudicatory proceedings under the Act, this subtitle, or any other administrative or judicial proceedings under provisions of District law. 3913.9 Each tenant petition may be reviewed by the Conciliation Service to determine if it involves issues that could be resolved through conciliation. 3913.10 If issues that may be resolved through conciliation are presented in a tenant petition, the Conciliation Service shall discuss with the tenant the conciliation of the matters raised in the tenant petition. If the tenant agrees, the Conciliation Service shall contact the housing provider. 3913.11 If a tenant and housing provider agree to conciliation, the Rent Administrator shall delay the transmittal of the case to the Office of Administrative Hearings or, if the case has already been transmitted, notify the presiding Administrative Law Judge that a stay or continuance of proceedings may be advisable. 3913.12 If conciliation fails, upon mutual consent of the parties, the housing provider and the tenant may submit any dispute for arbitration, in accordance with § 3914.
Under D.C. Mun. Regs. tit. 14 et seq. § 14-3913, the District of Columbia's Rental Accommodations Division Conciliation Service provides an informal, voluntary, and non-adversarial process through which housing providers and tenants can attempt to resolve disputes arising under the Rent Stabilization Act. Either party may initiate the process, and participation is never compelled; any resulting agreement is binding only if voluntarily reached. Importantly, statements made during conciliation cannot be used as evidence in later adjudicatory or judicial proceedings, and any conciliation agreement does not limit the Rent Administrator's authority to enforce the law independently.
Plain English — not legal advice.
Housing providers operating under the District's rent stabilization framework should be aware that § 14-3913 of D.C. Mun. Regs. tit. 14 et seq. establishes a no-fault, voluntary conciliation pathway for resolving tenant disputes before they escalate to formal hearings. A compliant operator generally responds promptly when contacted by the Conciliation Service, participates in good faith if they choose to engage, and understands that any admissions made solely to facilitate a settlement cannot be used against them in later proceedings. Operators also typically note that agreeing to conciliation may prompt the Rent Administrator to delay transmittal of a case to the Office of Administrative Hearings, potentially reducing the time and cost of dispute resolution.
General guidance for property managers — not legal advice for your specific situation. Consult an attorney for advice on your case.
D.C. Mun. Regs. tit. 14 et seq. § 14-3913 gives tenants the right to request conciliation through the Rental Accommodations Division Conciliation Service as an informal alternative to a formal hearing, and the Conciliation Service may also review tenant petitions on its own initiative to identify issues suitable for this process. Tenants are not required to participate, and anything said during conciliation—including any admissions—cannot be introduced as evidence if the dispute later proceeds to an administrative or court proceeding. Tenants who want to explore this option can file a request using the form published by the Rent Administrator, and those seeking guidance on whether conciliation fits their situation may wish to consult a tenant-rights organization familiar with D.C. housing law.
General guidance for tenants — not legal advice for your specific situation. Consult a tenant-rights organization or attorney for advice on your case.
Generated October 13, 2026 — auto-generated, not yet human-reviewed. See /transparency for methodology.
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