Cal. Civ. Code § 8-68f-18
Informal Settlement of Grievances
Operative Text
(a) Any grievance shall be personally presented, either orally or in writing, to the landlord’s office or to the office at the premises where the complainant resides so that the grievance may be discussed informally and settled without a hearing. (b) A written summary of such discussion shall be prepared within thirty (30) days and one copy shall be given to the tenant and one retained in the landlord’s tenant file. The summary shall specify the names of the participants, the date of such discussion, the nature of the proposed disposition of the grievance and the specific reasons therefore, and shall specify the procedures by which a hearing under section 8‐68f‐20 of the Regulations of Connecticut State Agencies may be requested if the complainant is not satisfied with the proposed disposition. (c) Informal settlement of grievances is encouraged and every effort should be made to minimize administrative costs associated with informal settlements.
Under Conn. Agencies Regs. § 8-68f-18, tenants in covered housing programs have the right to bring a grievance directly to the landlord's office—either by speaking with staff or submitting something in writing—before any formal hearing takes place. Within 30 days of that discussion, the landlord must prepare a written summary documenting who participated, when the meeting occurred, what resolution was proposed, and why. The summary must also explain how the tenant can request a formal hearing under § 8-68f-20 if they remain unsatisfied with the outcome.
Plain English — not legal advice.
Property owners and managers subject to Conn. Agencies Regs. § 8-68f-18 generally maintain a clear, accessible process for receiving tenant grievances at the office on-site or at the management office. Compliant operators document each informal grievance discussion in a written summary within the 30-day window, retain a copy in the tenant's file, and provide the tenant with their own copy. That summary typically includes all required elements—participant names, date, proposed disposition, reasoning, and instructions for requesting a formal hearing under § 8-68f-20—so the record is complete and the tenant's procedural rights are preserved.
General guidance for property managers — not legal advice for your specific situation. Consult an attorney for advice on your case.
Under Conn. Agencies Regs. § 8-68f-18, tenants have the right to present a grievance informally—orally or in writing—to the landlord's office as a first step toward resolution. If a discussion takes place, the landlord is required to provide a written summary within 30 days that includes the proposed outcome and an explanation of how to escalate to a formal hearing under § 8-68f-20 if the proposed resolution is unsatisfactory. Tenants who do not receive this summary, or who are unhappy with the proposed disposition, may wish to consult a tenant-rights organization or legal aid provider to understand the formal hearing process available to them.
General guidance for tenants — not legal advice for your specific situation. Consult a tenant-rights organization or attorney for advice on your case.
Generated September 24, 2026 — auto-generated, not yet human-reviewed. See /transparency for methodology.
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