Conn. Gen. Stat. § 42 § 42-103h
Apartment listing service to retain copies of documents.
Operative Text
Each apartment listing service shall retain at its place of business duplicate copies of all contracts, receipts, requests for refunds and listings furnished to customers for a period of three years.
Under Conn. Gen. Stat. § 42-103h, apartment listing services operating in Connecticut are required to keep duplicate copies of contracts, receipts, refund requests, and listings provided to customers at their place of business for a minimum of three years. This recordkeeping obligation is designed to ensure that documentation of transactions between listing services and their customers remains accessible. The rule applies to the listing service itself, not to landlords or tenants directly.
Plain English — not legal advice.
Property owners and managers who work with apartment listing services should be aware that, under Conn. Gen. Stat. § 42-103h, those services are legally obligated to retain copies of all contracts, receipts, refund requests, and listings for three years at their business location. Compliant listing services maintain organized, on-site records of every customer transaction for the full retention period. Landlords who use such services may find it useful to keep their own copies of any agreements or listings as a parallel record.
General guidance for property managers — not legal advice for your specific situation. Consult an attorney for advice on your case.
Conn. Gen. Stat. § 42-103h gives tenants an important protection: any apartment listing service you deal with in Connecticut is required to retain copies of your contract, receipts, refund requests, and listings for three years at its place of business. If a dispute arises over a fee, a promised refund, or the terms of a listing, this provision means the service should have documentation on file. Tenants who believe a listing service has failed to honor its obligations may consider contacting a tenant-rights organization or a state consumer protection office to understand available options under § 42-103h.
General guidance for tenants — not legal advice for your specific situation. Consult a tenant-rights organization or attorney for advice on your case.
Generated September 17, 2026 — auto-generated, not yet human-reviewed. See /transparency for methodology.
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