Conn. Gen. Stat. § 42 § 42-103g
Refund requirement. Claims against a surety bond.
Operative Text
(a) An apartment listing service shall, upon written request, refund to a customer all moneys paid by him in excess of thirty dollars if he has not, at the expiration of the contract, rented an apartment through a listing furnished by such apartment listing service. Payment of any refund shall be made within fifteen days following the date of receipt of such request or the expiration of the contract, whichever is later. (b) A customer shall submit a claim against the surety bond submitted to the commissioner by an apartment listing service pursuant to section 42-103c not later than six months after the apartment listing service ceases operation as a registered service.
Under Conn. Gen. Stat. § 42-103g, Connecticut apartment listing services are required to refund all fees above thirty dollars to customers who did not rent an apartment through a listing the service provided, as long as the customer submits a written refund request. The refund must be issued within fifteen days of receiving the request or the contract's expiration, whichever comes later. Separately, if an apartment listing service stops operating, customers have up to six months to file a claim against the surety bond that the service was required to post with the state commissioner.
Plain English — not legal advice.
Apartment listing services operating in Connecticut must be prepared to honor refund requests under Conn. Gen. Stat. § 42-103g, which means maintaining systems to track contract expirations and promptly processing written refund requests within the fifteen-day window. Compliant operators generally keep clear records of which customers successfully rented through a listed property and which did not, so that refund eligibility can be determined quickly. Services that cease operations should be aware that their posted surety bond remains subject to customer claims for up to six months after closing.
General guidance for property managers — not legal advice for your specific situation. Consult an attorney for advice on your case.
Conn. Gen. Stat. § 42-103g gives Connecticut apartment listing service customers the right to request a refund of all fees paid above thirty dollars if they did not rent an apartment through the service by the time their contract expired. Customers can submit a written refund request and should expect payment within fifteen days of that request or the contract's end date, whichever is later. If the listing service has shut down, customers may still pursue a claim against the service's surety bond within six months of the closure, and a tenant-rights organization or the state's consumer protection office can provide general information about how that process works.
General guidance for tenants — not legal advice for your specific situation. Consult a tenant-rights organization or attorney for advice on your case.
Generated September 17, 2026 — auto-generated, not yet human-reviewed. See /transparency for methodology.
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