Conn. Gen. Stat. § 42 § 42-103d
Apartment listing services to deliver contract. Contents of contract. Notice required.
Operative Text
No apartment listing service shall collect a fee prior to the delivery of a contract to the customer. Such contract shall state the name and address of the customer and the customer's specifications with respect to the kind of apartment sought including, but not limited to: (1) The town and the portion of the town required by the customer; (2) the number of rooms; (3) the number of bedrooms; (4) the maximum rent to be paid; (5) whether children are permitted; (6) whether pets are permitted; (7) whether elevator service is required; and (8) the desired date of occupancy. The contract shall also contain a conspicuous statement in ten-point boldface type as follows: WE ARE AN APARTMENT LISTING SERVICE ONLY. WE ARE NOT ACTING AS LICENSED REAL ESTATE BROKERS OR SALESMEN. WE DO NOT GUARANTEE THAT YOU WILL OBTAIN A RENTAL THROUGH OUR SERVICES. OUR ONLY PURPOSE IS TO FURNISH YOU WITH LISTINGS OF AVAILABLE APARTMENTS WHICH MEET YOUR SPECIFICATIONS. IF YOU DO NOT OBTAIN AN APARTMENT RENTAL THROUGH A LISTING FURNISHED BY US TO YOU, AT THE EXPIRATION OF THIS CONTRACT WE SHALL REFUND TO YOU ALL MONEYS IN EXCESS OF THIRTY DOLLARS PAID BY YOU TO US IF YOU PROVIDE US WITH A WRITTEN REQUEST FOR A REFUND PREFERABLY BY CERTIFIED MAIL. YOU MUST MAKE THE REQUEST NOT LATER THAN NINETY DAYS AFTER THE CONTRACT EXPIRES, UNLESS THE CONTRACT PROVIDES FOR A LONGER PERIOD OF TIME.
Under Conn. Gen. Stat. § 42-103d, apartment listing services in Connecticut are prohibited from collecting any fee before handing the customer a written contract. That contract must document the customer's apartment specifications—such as location, size, rent ceiling, and move-in date—and must include a boldface, ten-point-type disclosure explaining that the service is not a licensed real estate broker and does not guarantee a rental. If the customer never secures an apartment through a listing the service provided, the service must refund all fees above thirty dollars when the customer submits a written refund request within ninety days of the contract's expiration.
Plain English — not legal advice.
Operators of apartment listing services subject to Conn. Gen. Stat. § 42-103d generally prepare a compliant written contract—covering all required customer specifications—before accepting any payment. Compliant operators include the mandatory boldface disclosure language in ten-point type exactly as the statute prescribes, making clear the service's limited, non-brokerage role. They also maintain a refund process capable of returning all fees above thirty dollars to customers who submit a timely written request after an unsuccessful search.
General guidance for property managers — not legal advice for your specific situation. Consult an attorney for advice on your case.
Conn. Gen. Stat. § 42-103d gives customers of apartment listing services the right to receive a written contract before any fee is collected, and that contract must spell out the customer's specific apartment requirements. If a customer does not find an apartment through a listing the service provided, the statute entitles them to a refund of all fees above thirty dollars by submitting a written request—preferably by certified mail—no later than ninety days after the contract expires. Tenants who believe a listing service has violated these requirements may consider contacting the Connecticut Department of Consumer Protection or a tenant-rights organization to understand available options.
General guidance for tenants — not legal advice for your specific situation. Consult a tenant-rights organization or attorney for advice on your case.
Generated September 17, 2026 — auto-generated, not yet human-reviewed. See /transparency for methodology.
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