Conn. Gen. Stat. § 21 § 21-78
Restrictions by owners on suppliers of commodities and services, reviewable by department.
Operative Text
No owner shall restrict without good cause the number of suppliers of other commodities or services customarily delivered by home delivery including but not limited to milk, bakery goods, newspapers, laundry and dry cleaning and no owner shall receive, directly or indirectly, any fee, charge, commission or remuneration from any supplier. Any resident aggrieved by such a restriction without cause may petition the department for review of such restriction. The Commissioner of Consumer Protection may adopt regulations, in accordance with the provisions of chapter 54, if necessary to carry out the purposes of this section. Notwithstanding the provisions of chapter 54, the decision of the commissioner shall be final with respect to the petition.
Under Conn. Gen. Stat. § 21-78, manufactured home park owners are prohibited from arbitrarily limiting the number of vendors—such as milk, bakery, newspaper, laundry, or dry-cleaning delivery services—that may serve residents, and they may not accept any financial benefit from those suppliers. If a restriction lacks good cause, a resident may petition the Connecticut Department of Consumer Protection for review, and the Commissioner's decision on that petition is final. The provision also authorizes the Commissioner to adopt regulations as needed to implement these protections.
Plain English — not legal advice.
Under Conn. Gen. Stat. § 21-78, compliant park operators generally allow a reasonable range of home-delivery vendors to serve residents without imposing arbitrary limits, and they do not accept fees, commissions, or other compensation from any supplier. Operators who do restrict vendor access typically document a legitimate, good-cause reason for doing so. Accepting remuneration from suppliers—directly or indirectly—is expressly prohibited regardless of the circumstances.
General guidance for property managers — not legal advice for your specific situation. Consult an attorney for advice on your case.
Conn. Gen. Stat. § 21-78 gives residents the right to receive home-delivery services—such as groceries, newspapers, and laundry—without the park owner unreasonably limiting which suppliers may enter. If a resident believes a restriction lacks good cause, the statute provides a path to petition the Connecticut Department of Consumer Protection for review, and the Commissioner's ruling on that petition is final. Tenant-rights organizations and legal aid offices can help residents understand what qualifies as a restriction without good cause and what the petition process involves.
General guidance for tenants — not legal advice for your specific situation. Consult a tenant-rights organization or attorney for advice on your case.
Generated September 17, 2026 — auto-generated, not yet human-reviewed. See /transparency for methodology.
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