Conn. Gen. Stat. § 16 § 16-262x

Termination of residential utility service. Requirements.

In Force
Verified 9/24/2026 · Next check 10/1/2026
effective 9/24/2026ConnecticutRent Regulation

Operative Text

Conn. Gen. Stat. § 16 § 16-262x
(a) A person seeking to terminate electric, gas, telecommunications or water service to a residential dwelling shall provide to the electric distribution, gas, telecommunications or water company, electric supplier or municipal utility providing such service either (1) identification, as defined in section 16-49e, (2) the password previously provided by the customer of record for such service, (3) the customer code provided by the company, supplier or utility, or (4) other reasonable identification method established by the company, supplier or utility sufficient to establish that the person authorizing the termination is the customer of record or the customer's authorized representative. Such company, supplier or utility shall not terminate service if the person does not provide such reasonable identification.

(b) If a person or entity, other than a customer of record or the customer's authorized representative, seeks to terminate electric, gas, telecommunications or water service to a residential dwelling, the company, supplier or utility shall not terminate service unless, nine or more days prior to the requested termination date, the company, utility or supplier sends a notification letter to the customer of record at the customer's last-known address.

(c) Notwithstanding the requirements of this section, an electric distribution, gas, telecommunications or water company, electric supplier or municipal utility may terminate service at any time (1) upon request of a state or local fire or police authority, (2) upon determination by the company, supplier or utility that failure to terminate the service may adversely impact safety or the public health, or (3) upon the company's, supplier's or utility's compliance with applicable statutes or Public Utilities Regulatory Authority regulations governing termination of service not requested by the customer.
Source: Legislative text reproduced verbatim
Plain English

Under Conn. Gen. Stat. § 16-262x, utility companies providing electric, gas, telecommunications, or water service to a residential dwelling are required to verify the identity of anyone requesting termination of that service before acting on the request. If the person requesting termination is not the customer of record or their authorized representative, the company must send a notification letter to the customer at least nine days before the requested termination date. Certain emergency or safety-related terminations are exempt from these requirements, as are terminations carried out under applicable statutes or Public Utilities Regulatory Authority regulations.

Written by anthropic/claude-sonnet-4.6 · Reviewed on September 24, 2026

Plain English — not legal advice.

For Property Managers

Property owners and managers who need to terminate residential utility service should be prepared to satisfy the identity verification requirements established under Conn. Gen. Stat. § 16-262x, such as providing valid identification, a customer password, or a company-issued customer code. When a landlord is not the customer of record, the utility company is obligated to notify the actual customer at least nine days before termination can proceed. Compliant operators generally keep records of authorized representatives and communicate clearly with utility providers to avoid delays or disputes during tenant transitions.

General guidance for property managers — not legal advice for your specific situation. Consult an attorney for advice on your case.

For Tenants

Conn. Gen. Stat. § 16-262x provides residential utility customers with protections against unauthorized termination of electric, gas, telecommunications, or water service. If someone other than you or your authorized representative requests termination of your service, the utility company is required to send you a notification letter at your last-known address at least nine days before the requested termination date. Tenants who believe their service was terminated without proper verification or notice may consider contacting the utility company directly, filing a complaint with the Public Utilities Regulatory Authority, or reaching out to a tenant-rights organization for general guidance.

General guidance for tenants — not legal advice for your specific situation. Consult a tenant-rights organization or attorney for advice on your case.

Generated September 24, 2026 — auto-generated, not yet human-reviewed. See /transparency for methodology.

Effective Timeline

Current
Sep 24, 2026
Click on timeline segments to view historical versions.

References Out

No outbound references recorded yet for this provision.

References In

No inbound references recorded yet for this provision.

Related Rules

§ 151.21
HURRICANE KATRINA AND HURRICANE RITA TEMPORARY RELIEF PROGRAM
§ 5
Claim by foreclosing owner to set new use and occupancy rate
§ 2
Purpose

Source Information

Snapshot SHA:
Fetched:Sep 24, 2026, 01:45 PM UTC