HUD Housing Notice § 2025-08

                                U.S. DEPARTMENT OF HOUSING AND URBAN DEVELOPMENT
                                                  WASHINGTON, DC 20410-8000

OFFICE OF MULTIFAMILY HOUSING

    Special Attention of:                                    Notice H 2025–08
                                                             Issued: 12/23/2025
    All Multifamily Regional Center Directors
    All Multifamily Satellite Office Directors               Expires: This Notice remains in effect
    All Multifamily Asset Management Division                until amended, superseded, or rescinded
    Directors                                                Supersedes in Part: H 2023–02
    All Multifamily Operations Officers
    All Multifamily Field Counsel
    All Contract Administrators
    All Multifamily Project Owners

SUBJECT: Use of Supportive Services Funds for Wi-Fi1 in Section 202 Capital Advance
Elderly Buildings
      I.      Purpose
              This Notice expands the eligible use of supportive services funds to include Wi-Fi in
              units for Section 202 Capital Advance projects with Project Rental Assistance
              Contracts (Section 202 PRACs). The Notice supersedes in part Notice H 2023–02,2
              which outlined the eligible and ineligible uses of supportive services funds in Section
              202 PRACs. The Notice also corrects an error in Notice H 2023–02 (See Section VI).
      II.     Background
              Internet access is increasingly essential as more seniors require technology-assisted
              healthcare services. In 2021, the CDC found that nearly half of seniors aged 65 and
              older used telemedicine over the prior year.3 Despite these numbers, there remain
              barriers to access for low-income seniors, namely the costs of Wi-Fi connectivity
              payments, lack of access to adequate technology, and the learning curve for seniors
              using digital devices. These problems can be particularly acute for residents of HUD-
              assisted elderly projects, who are low-income and may struggle to access affordable
              Internet, even if their building has broadband.
              Section 202 PRACs provide affordable supportive housing for very low–income
              elderly households. The operating budgets at these properties may include up to $15
              per unit per month for the direct provision of supportive services. As discussed in
              Notice H 2023–02, however, this funding may not be used for Wi-Fi. Through this
              Notice 2025–08, the Office of Multifamily Housing revises this policy by striking
              paragraph IV.D.9 of Notice H 2023–02 and establishing conditions for the use of
              supportive services funds for Wi-Fi.




1
  The term “Wi-Fi” as used in this Notice also includes internet access other than Wi-Fi for individual
residents in their units.
2
    2023-02hsgn.pdf
3
    NCHS Data Brief, Number 445, October 2022


                                                www.hud.gov
    III.     Applicability
             This Notice applies to the use of supportive services funds by owners/agents of
             Section 202 PRACs.
    IV.      Policy Revision
             Notice H 2023–02 states a number of goals for the use of supportive services funds,
             including (paragraph IV.B.1):
                 To supplement programming, activities, and services that facilitate independent
                 living in the community by helping participants proactively address their health
                 and social support needs.
             Paragraph IV.D.9 of Notice H 2023–02 lists the following ineligible use of
             supportive services funds:
                 Wi-Fi Networks and/or internet access for individual residents in their units
             In light of the emergence of telehealth and related Web-based services, the Office of
             Multifamily Housing (MFH) programs has revised its view of the importance of
             access to Wi-Fi and the Internet, particularly for seniors. Wi-Fi can be considered a
             “supportive service” to help tenants “address health and social support needs”;
             therefore, as of the effective date of this Notice, supportive services funding may be
             used for Wi-Fi networks and/or Internet access for individual residents in their units.
             This Notice supersedes Section IV.D.9 of H 2023–02, permitting owners/agents of
             Section 202 project assisted pursuant to PRACs to use supportive services funds for
             Wi-Fi payments and Internet connectivity for residents, subject to the conditions
             outlined in Section V, below.
    V.       Conditions on Use of Supportive Services Fund for Wi-Fi
             Owners/agents of Section 202 PRACs who wish to use supportive services funds for
             Wi-Fi must:
             A. Update their Supportive Services Plan to fulfill the requirements laid out in
                section V.A of H 2023–02, and request Supportive Services Funds in accordance
                with section VI. of H 2023–02. Note regarding section V.A.3: An Owner who
                elects to use Supportive Services funds for Wi-Fi may not require a tenant to pay
                for Wi-Fi equipment or Internet service.
             B. Establish a plan for the service coordinator to connect with digital navigators4
                funded through health plans, philanthropic organizations, or another source to
                ensure all tenants have assistance to leverage digital resources.




4
 Digital navigators can be staff or volunteers that support residents in accessing affordable and appropriate
digital connectivity, devices, and digital skills: Digital Navigator Model - National Digital Inclusion Alliance


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VI.    Correction to Notice H 2023–02
       Section IV.A.4 of H 2023–02 mistakenly refers to “paragraph III,C” of the Notice
       rather than “paragraph IV.C.” This Notice corrects that error.
VII.   Further Information
       If you have questions about this Notice or require further information, send an email
       to AssetManagementPolicy@hud.gov.



                                          Frank Cassidy
                                          Principal Deputy Assistant Secretary for Housing




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