HUD HCV Guidebook § 9.3

PHAs must111 also ensure that communications and materials are provided in a manner that is effective for
persons with hearing, visual, and other communication-related disabilities consistent with Section 504 of the
Rehabilitation Act, the Americans with Disabilities Act, and their implementing regulations. PHAs must provide
appropriate auxiliary aids and services necessary to ensure effective communication, which includes ensuring
that information is provided in appropriate accessible formats as needed, e.g., Braille, audio, large type,
assistive listening devices, and sign language interpreters. See Section 504 requirements regarding effective
communication requirements for persons with disabilities in 24 CFR 8.6 and ADA requirements at 28 CFR Part
35, Subpart D and 28 CFR part 36. In addition, for more information regarding effective communication
requirements under the ADA, which are similar to the requirements under Section 504, see the U.S.
Department of Justice’s Effective Communication guidance.
In communications and making written information available to families, PHAs must 112 ensure that such
information is available in appropriate languages to ensure access for persons with LEP. See HUD’s LEP
guidance. For further information regarding LEP requirements, see www.lep.gov.