South Hadley, Mass., Code of Bylaws ch 136 § 136-8

A. Self-Certification Program. Owners of short-term rental property governed by this bylaw shall self-inspect. and certify their properties as required under this section. Nothing in the self-certification program shall limit the Town's authority or the authority and/or discretion of the Code Official to investigate and inspect a property in response to a complaint or for other good cause, or to compel abatement of any violation under this bylaw in a manner consistent with or required by the laws of the commonwealth. B. Owner self-inspection and certification. Unless inspected by local, state or federal government officials, an owner or local agent shall conduct an annual inspection of the property, using a self-certification checklist provided by the Town. The owner or agent shall sign the checklist indicating that the information contained therein is complete and accurate as of the date of said annual inspection, and shall submit the checklist and any required materials along with the application for annual renewal of the license for the property in question. Any false statements or information provided on the checklist shall constitute a violation of this bylaw for which the owner shall be responsible. C. Complaints and response process. Upon receipt of a complaint or notice of a complaint from any person alleging that the condition, operation, or use of a rental unit or property is in violation of any law or state or local requirement, including but not limited to South Hadley General Bylaw Chapter 179 , Nuisances, or of any violation of this bylaw, an inspection of a premises shall be undertaken within a reasonable amount of time in accordance with the code official's duties and responsibilities. Subject to the above limitation, all rental units are subject to inspection upon complaint or request by a tenant. Issuance of a license to an owner does not preclude tenants' right to file a complaint with the Town, to which the Town must respond with an inspection in compliance with the provisions of state law and regulations. The licensee shall make a good faith effort to arrange access by authorized Town personnel to any licensed rental property for the purpose of conducting inspections within 24 hours of receiving a request.