Newburyport, Mass., Code of Ordinances ch. 9, art. XI (2026) § 9-307

(a) Complaint. A complaint alleging that an STRU duly registered as provided herein is being operated in violation of the terms of its registration may be filed by any person with the enforcement agent, which complaint shall be mailed at the same time by such complainant to the operator of the STRU at the address set forth in the short-term rental registry. The complaint shall be in writing and contain the address of the STRU, the date and nature of the alleged violation(s), and the name and contact information of the complainant, and shall certify that such complaint was mailed to the operator as required.
(b) Review of complaint. Within seven (7) days after receipt of a complaint under this section 9-308 , the enforcement agent shall investigate the circumstances of such complaint. Within fourteen (14) days of receipt of such complaint, the enforcement agent shall determine if a violation has occurred, and shall provide written notice of her determination to the complainant, the operator, and the licensing board. The enforcement agent shall keep records of all complaints received, a summary of the investigation into the same, and the determination made and reasons therefore.
(c) Appeal. An operator may appeal a determination of violation to the licensing board by filing a written notice of appeal with the board no later than fourteen (14) days following issuance of the determination.
(d) Public hearing. Upon the filing of an appeal from the enforcement agent's determination of violation, the licensing board shall conduct a hearing on such appeal.
(1) The licensing board shall notify the operator in writing of the place, date, and time of the public hearing no less than seven (7) days prior to the hearing date, and no later than twenty-eight (28) days after receipt of the enforcement agent's determination;
(2) Upon holding a public hearing, the licensing board shall determine if a violation occurred and issue a written decision giving the licensing board's reasons for its decision, which decision shall be (1) posted on the city website, and (2) sent by U.S. Mail to both the applicant and the complainant.
(3) If the licensing board determines a violation has occurred, in issuing its decision the licensing board may issue a warning, suspend the use of the STRU until the violation is corrected, condition the use of the STRU upon the completion of remedial action determined by the board, or make such other order as is reasonably calculated to achieve compliance.
(e) Judicial appeal. Any person aggrieved by a final decision of the licensing board may seek relief therefrom in any court of competent jurisdiction, as provided by the laws of the commonwealth.