Glasford — Ch. 16 Human Relations and Social Services § 16-22
Complaints; filing and attempts to conciliate
Operative Text
Any complaint initiated by the commission shall be in writing, shall be signed by the chairman or vice-chairman of the commission and shall fully set forth the circumstances of the alleged violation and the source of all information upon which the complaint is based, including the names and addresses of all complainants. Such written complaint shall be served upon the party alleged to be in violation of the ordinances under the commission's jurisdiction. (1) Any person aggrieved in any manner by a violation of any provision of any ordinance under the jurisdiction of the commission may file with the commission a written verified complaint setting forth his grievance. The complaint shall state: a. The name and address of the complainant; b. The name and address of the person against whom the complaint is brought, if known to the complainant; and c. The alleged facts surrounding the alleged violation of this chapter; and the complaint shall state the names and addresses of all persons believed to have knowledge concerning the alleged facts. The commission shall provide a printed form of complaint for the use of aggrieved persons. (2) After the filing of any complaint, the commission shall serve a copy of the complaint on the parties charged and the chairman or vice-chairman of the commission shall designate a panel, comprised of three or more commission members, to make a prompt investigation in connection therewith. (3) If such panel determines after the investigation that probable cause exists for the allegations of the complaint: a. The panel shall set a date for a meeting; and b. At the meeting, the panel or any member thereof shall interview the complainant and the persons against whom the complaint has been directed and shall attempt to resolve the complaint by all proper methods of conciliation and persuasion. (4) Meetings or efforts by the commission to conciliate a complaint of discrimination filed under any of the ordinances of the commission's jurisdiction shall be in accordance with the Illinois Human Rights Act, 775 ILCS 5/1-101 et seq. (5) If at any time within 60 days after the date of filing of the complaint such panel determines that such attempts at conciliation would not be in furtherance of the objectives of any ordinance under the jurisdiction of the commission, the commission shall proceed promptly to a full hearing of the complaint, in accordance with section 16-25 .
Section 16-22 of Glasford's Ch. 16 establishes the procedural framework for how discrimination complaints are filed and handled by the Human Relations Commission. Complaints—whether initiated by the commission itself or by an aggrieved individual—must be in writing, include specific identifying and factual information, and be formally served on the accused party. Once a complaint is filed, a panel of at least three commission members investigates, and if probable cause is found, the panel attempts to resolve the matter through conciliation before proceeding to a full hearing. If conciliation efforts are deemed unlikely to succeed within 60 days of filing, the process moves directly to a formal hearing under § 16-25.
Plain English — not legal advice.
Under § 16-22, a property owner or manager who is named in a complaint filed with the Glasford Human Relations Commission can expect to receive formal written notice of the allegations, including the specific facts and circumstances alleged. A compliant operator generally cooperates with the commission's investigation panel and participates in any scheduled conciliation meetings in good faith. Operators should be aware that conciliation proceedings are conducted in accordance with the Illinois Human Rights Act (775 ILCS 5/1-101 et seq.), and that failure to resolve the matter through conciliation may result in a full formal hearing under § 16-25.
General guidance for property managers — not legal advice for your specific situation. Consult an attorney for advice on your case.
Section 16-22 gives any person who believes they have been harmed by a violation of an ordinance under the Glasford Human Relations Commission's jurisdiction the right to file a written verified complaint directly with the commission. The complaint must include the complainant's name and address, the name and address of the respondent if known, and the specific facts surrounding the alleged violation; the commission is required to provide a printed complaint form to assist filers. If the investigating panel finds probable cause, it will attempt to resolve the matter through conciliation, and tenants who believe their rights have been violated may also wish to consult a tenant-rights organization or legal aid resource familiar with the Illinois Human Rights Act for general guidance on the process.
General guidance for tenants — not legal advice for your specific situation. Consult a tenant-rights organization or attorney for advice on your case.
Generated November 9, 2026 — auto-generated, not yet human-reviewed. See /transparency for methodology.
Effective Timeline
References In
Rules and statutes that cite this regulation