Edwardsville — Ch. 22 Art. VIII Residential Rental Properties Registration § 22-270
Local agent required
Operative Text
The owner of any rental unit covered by this article shall be available to respond to an emergency on a 24 hour per day basis. This requirement may be met by maintaining an operating business or owner residence within Madison County, Illinois, or by use of a local agent who resides within Madison County or an adjoining county, either of whom can be contacted on a 24 hour per day basis. If a local agent is used, the owner shall provide the city with the name, address, and telephone number of the local agent in addition to owner information. A post office box, mailing address, or long distance toll free (e.g. 800 numbers) shall not be deemed sufficient to meet the provisions of this section.
Under Edwardsville Code § 22-270, every owner of a covered residential rental unit must ensure that someone capable of responding to emergencies is reachable around the clock, every day of the year. That availability requirement can be satisfied by the owner personally maintaining a business or home within Madison County, Illinois, or by designating a local agent who lives in Madison County or a neighboring county. A P.O. box, mailing address, or toll-free phone number alone does not satisfy the rule — a genuine local presence and direct contact method are required.
Plain English — not legal advice.
Rental property owners subject to § 22-270 generally keep their emergency-contact arrangements current by either maintaining a qualifying Madison County presence themselves or formally designating a local agent who lives in Madison County or an adjoining county. When a local agent is used, compliant operators submit that agent's full name, physical address, and direct phone number to the City of Edwardsville alongside their own owner information. Relying solely on a P.O. box, a mailing address, or an 800-number does not meet the standard set by § 22-270, so operators typically ensure a direct, local point of contact is always reachable.
General guidance for property managers — not legal advice for your specific situation. Consult an attorney for advice on your case.
Section § 22-270 gives tenants in covered Edwardsville rental units the assurance that a locally reachable owner or agent must be available for emergencies at any hour. If a tenant cannot reach anyone locally in an emergency — or discovers that only a P.O. box or toll-free number has been provided — that may indicate a violation of this provision, which can be raised with the City of Edwardsville or relevant local code-enforcement office. Tenants who believe this requirement is not being met may also consult a local tenant-rights organization to understand the options available under § 22-270.
General guidance for tenants — not legal advice for your specific situation. Consult a tenant-rights organization or attorney for advice on your case.
Generated November 6, 2026 — auto-generated, not yet human-reviewed. See /transparency for methodology.
Effective Timeline
References Out
No outbound references recorded yet for this provision.
References In
Rules and statutes that cite this regulation