Bellwood CHAPTER 124: LICENSING OF MULTI-FAMILY DWELLINGS AND SINGLE-FAMILY DWELLING UNITS FOR RENT § 124.15
RECORDS REQUIRED
Operative Text
Every owner or operator of a licensed multiple- family building or single-family dwelling unit for rent shall keep, or cause to be kept, records of all requests for repair and complaints by tenants or members of the association and of all corrections made in response to such requests and complaints. Such records shall be made available by the owner or operator to the Comptroller for inspection and copying upon request. Such records shall be admissible in any administrative or judicial proceeding pursuant to the provisions of this chapter as prima facie evidence of a violation or the correction of violation of this code or applicable rules and regulations pursuant thereto. (Ord. 03-43, passed 8-20-03; Am. Ord. 03-59, passed 11-12-03)
Under Bellwood § 124.15, licensed owners and operators of multi-family buildings and single-family rental units are required to maintain written records of all tenant repair requests and complaints, as well as the corrective actions taken in response. These records must be made available to the Comptroller upon request for inspection or copying. Importantly, such records can be introduced in administrative or judicial proceedings as prima facie evidence of either a violation or its correction under the chapter's rules and regulations.
Plain English — not legal advice.
Compliant operators under Bellwood § 124.15 generally maintain a consistent, organized log of every tenant repair request and complaint received, along with documentation of how and when each issue was addressed. These records are subject to review by the Comptroller at any time, so operators typically keep them readily accessible and up to date. Because § 124.15 allows these records to serve as prima facie evidence in proceedings, thorough and accurate documentation of corrections can be as important as the repairs themselves.
General guidance for property managers — not legal advice for your specific situation. Consult an attorney for advice on your case.
Under Bellwood § 124.15, tenants have a right to know that their landlord is legally required to keep records of repair requests, complaints, and the responses to them. These records can be introduced as prima facie evidence in administrative or judicial proceedings, meaning they may carry significant weight if a dispute arises about whether a violation occurred or was corrected. Tenants who believe records are not being properly maintained, or who want to understand how this provision may apply to their situation, may consider reaching out to the Bellwood Comptroller's office or a local tenant-rights organization for general guidance.
General guidance for tenants — not legal advice for your specific situation. Consult a tenant-rights organization or attorney for advice on your case.
Generated November 11, 2026 — auto-generated, not yet human-reviewed. See /transparency for methodology.
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