New Haven, Conn., Code of Ordinances ch. 12¾ § 12¾-5

(a) The commission shall prepare and make available complaint forms for use by persons desiring to file complaints. The complaint forms shall provide for the following information:
(1) The name and address of the party making the complaint;
(2) The name and address of the landlord;
(3) The name and address of the tenant;
(4) Whether it is the belief of the party making the complaint that the occupied premises comply with state statutes, municipal ordinances, and other regulations relating to health and safety; and
(5) A statement signed by the complaining party listing the specific reasons for filing the complaint.
(b) Upon the filing of a complaint by a complainant, the executive director shall set a date for a hearing on the complaint which shall not be more than sixty (60) days from the date the complaint was filed except that said date shall not be more than thirty (30) days in the case where a tenant claims harassment or retaliatory action. During the period between the filing of the complaint and the date of the hearing, the executive director shall promptly investigate to determine if reasonable cause exists for the complaint and shall attempt to resolve such complaint by conference, conciliation, or persuasion. The hearing shall take place as scheduled on all complaints which are not resolved to the satisfaction of the parties prior to the date of the hearing. The hearing shall be open to the public. A hearing may be continued by agreement of all parties or for good cause shown.
(c) The commission shall render a decision within ten (10) days following a hearing on the complaint.
(d) The executive director shall ensure that the tenant and the landlord are fully informed of all their rights and responsibilities, procedures, and other information relevant to filing a complaint, both orally and in written form, at the time of the complaint, at any informal hearing, and in the public hearing. These materials and oral instructions shall be available in Spanish and English.
(e) Pending a determination by the fair rent commission, the tenant shall pay the landlord the last agreed upon rent for the housing accommodation in question.