Greenwich, Conn., Town Code ch. 2, art. 18 § 2-140
Orders and repairs
Operative Text
(a) If the Commission determines after a hearing, based upon the affirmative vote of at least four (4) regular members and/or seated alternates, that the rental charge or proposed increase in the rental charge for any housing accommodation is so excessive, based on the standards and criteria set forth in § 2-138 subsections (a) and (b) of this chapter, as to be harsh and unconscionable, it may order that the rent be limited to such an amount as it determines to be fair and equitable, effective the month in which the tenant filed the complaint. The Commission's orders may include a reduction in a rental charge or proposed rent increase; a delay in an increased rental; or a phase-in of an increase in a rental charge not to exceed a fair and equitable rent, payable in installments over a period of time. Such delay or phase-in shall not reduce the total fair and equitable rent to which the landlord is entitled. Commission orders shall be effective for a maximum of one (1) year from the date of issuance. The Commission may also make such orders to redress any retaliatory action taken by the landlord against the tenant pursuant to C.G.S. § 7-148d and § 47a-20 including cease and desist orders. Nothing herein shall: (1) Authorize the Commission to order a landlord to extend a lease beyond the proposed lease term; or (2) Preclude a landlord from seeking a modification of the Commission's order(s) sooner based on a substantial change of circumstances. (b) If the Commission determines after a hearing, based upon the affirmative vote of at least four (4) regular members and/or seated alternates, that a housing accommodation fails to comply with any ordinance of the Town of Greenwich, or state statute or regulation, relating to health and safety, the Commission may order the suspension of further payment of rent by the tenant, or an abatement in rent, until such time as the landlord makes the necessary changes, repairs or installations so as to bring such housing accommodation into compliance with such ordinance, statute, or regulation. If the Commission's order constitutes a suspension or abatement of rent until compliance, the full amount of rent or such lesser amount the Commission determines is appropriate during such period of non-compliance shall be paid to a designated third party to be held in escrow. Upon the landlord's full compliance with such ordinance, statute or regulation for which payments were made into such escrow, the Commission shall determine after hearing such distribution of the escrowed funds as it deems appropriate. (c) If the Commission determines after a hearing that the rental charge or proposed increase in the rental charge for any housing accommodation is not so excessive, based on the standards and criteria set forth in § 2-138 subsections (a) and (b) of this chapter, as to be harsh and unconscionable, it shall order that the rental charge increase be paid by tenant to landlord retroactively effective the month in which the tenant filed the complaint.
Greenwich Town Code ch. 2, art. 18 § 2-140 establishes the remedial powers available to the Greenwich Rental Commission after a formal hearing. If at least four Commission members vote that a rent or proposed increase is harsh and unconscionable, the Commission can cap, reduce, delay, or phase in that rent—with any order lasting no more than one year. When a housing unit fails health or safety standards, the Commission may suspend or abate rent payments and direct those funds into escrow until the landlord achieves compliance. Conversely, if the Commission finds the rent is not excessive, it can order the tenant to pay the increase retroactively to the month the complaint was filed.
Plain English — not legal advice.
Under § 2-140, a compliant operator generally maintains housing accommodations in conformity with all applicable Greenwich ordinances and state health and safety regulations, since documented violations can trigger a Commission-ordered rent suspension or escrow arrangement. Operators who receive a Commission order limiting rent should be aware that such orders are effective for a maximum of one year, and that a substantial change in circumstances may support a request for earlier modification. Landlords are also advised to avoid any retaliatory conduct toward tenants who file complaints, as § 2-140 expressly authorizes the Commission to issue cease-and-desist orders to redress retaliation under Connecticut law.
General guidance for property managers — not legal advice for your specific situation. Consult an attorney for advice on your case.
Section 2-140 gives tenants a formal avenue to challenge rents or proposed increases they believe are harsh and unconscionable by filing a complaint with the Greenwich Rental Commission, which can then order rent reductions, delays, or phase-ins effective from the month the complaint was filed. Tenants living in units with health or safety code violations may also benefit from Commission-ordered rent suspension or abatement, with payments held in escrow until the landlord brings the unit into compliance. Tenants who believe their landlord has retaliated against them for filing a complaint may raise that issue before the Commission under § 2-140, and may wish to consult a tenant-rights organization to understand the range of options available to them.
General guidance for tenants — not legal advice for your specific situation. Consult a tenant-rights organization or attorney for advice on your case.
Generated November 11, 2026 — auto-generated, not yet human-reviewed. See /transparency for methodology.
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