Glastonbury, Conn., Code of Ordinances ch. 2, art. XVII § 2-308
Authority to order rent reductions, repairs and other orders
Operative Text
(a) If the commission determines, after a hearing, that the rental charge or proposed increase in the rental charge for any housing accommodation is so excessive, based on the standards and criteria set forth in this article, as to be harsh and unconscionable, it may order a reduction in rent to such an amount as it determines to be fair and equitable. (b) If the commission determines, after hearing, that the housing accommodation in question fails to comply with any town ordinance or state statute or regulation relating to health and safety, it may order the suspension of further payment of rent by the tenant until such time as the landlord makes the necessary changes, repairs or installations so as to bring such housing accommodation into compliance with such ordinance, statute or regulation. The rent during said period shall be paid to the commission to be held in an escrow account established with the town treasurer. (c) If the commission determines, after hearing, that a landlord has retaliated in any manner against a tenant because the tenant has complained to the commission, the commission may order the landlord to cease and desist from such conduct.
Under Glastonbury Code of Ordinances ch. 2, art. XVII § 2-308, the Glastonbury rent commission holds authority to take three distinct corrective actions following a formal hearing. First, if a rental charge or proposed increase is found to be harsh and unconscionable under the article's standards, the commission may reduce the rent to a fair and equitable level. Second, if a housing unit fails to meet health and safety requirements under town ordinances or state law, the commission may suspend rent payments and direct those funds into an escrow account held by the town treasurer until compliance is achieved. Third, if a landlord is found to have retaliated against a tenant for filing a complaint with the commission, the commission may issue a cease-and-desist order against that conduct.
Plain English — not legal advice.
Property owners and managers subject to Glastonbury Code of Ordinances ch. 2, art. XVII § 2-308 generally maintain compliance by keeping rental charges within the standards the commission uses to evaluate whether a rate is harsh and unconscionable. Compliant operators also keep their units in continuous conformance with applicable town ordinances and state health and safety regulations, reducing the risk of a rent suspension order and escrow arrangement. Operators who receive a tenant complaint to the commission are expected to refrain from any conduct that could be characterized as retaliation, as the commission has explicit authority to issue cease-and-desist orders for such behavior.
General guidance for property managers — not legal advice for your specific situation. Consult an attorney for advice on your case.
Under Glastonbury Code of Ordinances ch. 2, art. XVII § 2-308, tenants have the ability to bring complaints before the Glastonbury rent commission regarding excessive rent charges, health and safety deficiencies in their housing, or landlord retaliation stemming from a prior complaint. If the commission finds merit after a hearing, it can order rent reductions, suspend rent payments and place them in escrow until repairs are made, or direct a landlord to stop retaliatory conduct. Tenants who believe any of these circumstances apply to their situation may consider contacting the commission directly or reaching out to a local tenant-rights organization to understand the complaint and hearing process available under this provision.
General guidance for tenants — not legal advice for your specific situation. Consult a tenant-rights organization or attorney for advice on your case.
Generated November 11, 2026 — auto-generated, not yet human-reviewed. See /transparency for methodology.
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