East Haven, Conn., Code of Ordinances ch. 2, art. VII § 2-99

(a) Any tenant residing in the Town of East Haven shall be eligible to file a complaint with the commission.
(b) A complaint shall be made in writing and filed with the commission on the complaint form provided. A hearing on the complaint shall be scheduled within (30) thirty calendar days of the filing of the complaint, unless impracticable. Written notice of the date, time, and place of the hearing shall be given by mailing a notice thereof, by certified mail and first-class mail, to the landlord and the tenant at least ten (10) calendar days prior to said hearing. Such notice shall also inform the parties that the landlord is prohibited from retaliating against the tenant due to the filing of the complaint. In the event that the complaint involves a matter within the jurisdiction of a town department or any other public agency, the matter may be referred to the appropriate agency for action and the commission may concurrently exercise its powers hereunder.
(c) All parties to a hearing shall have the right to be represented, to cross-examine witnesses, to examine documents introduced into evidence, and to call witnesses and introduce evidence. The testimony taken at a hearing shall be made under oath. Hearings shall be recorded.
(d) If there is insufficient time to complete a hearing or for other cause, the commission shall have the power to adjourn the hearing to another date and time.
(e) The commission will be unable to accept excessive rent complaints if a landlord has already commenced a summary process eviction action against the specified tenant.
(f) The commission or town staff may, to the extent practicable, encourage the parties to the complaint to reach a mutually satisfactory resolution through informal conciliation. Any agreement to resolve the complaint shall be in writing and signed by the parties.