East Hartford, Conn., Code of Ordinances §§ 2-113e–g, 7-8a, 7-8f, 7-12 § 2-113g

Section 2-113g. Duties.
Such complaint shall contain the following information: (1) the applicant’s name home mailing
address; (2) a copy of the signed lease or an affidavit from the tenant indicating the monthly rent
and such other information regarding the tenancy that such tenant may deem appropriate; (3)
documentation of the current rent and the proposed rent increase; (4) a written summary of why
such increase is excessive; and (5) such other information that the mayor or designee shall
require. Such information shall be filed with the mayor’s office or such other physical or online
location which the mayor determines will facilitate the filing, or enhance the town’s review, of
such complaint.
(b) Within five days of receipt of the complaint, the Mayor or designee shall notify in writing the
tenant and landlord of receipt of such complaint and forward the complaint to the Fair Rent and

Quality Housing Commission. Upon receipt of such notice, the landlord is prohibited from
charging the proposed rent increase and the tenant shall be liable to pay the previously agreed
to rent amount. Such notice shall include a statement that the landlord is prohibited from
charging the increased rent during the town’s review and shall not take any retaliatory action
against the tenant for filing such complaint. Such notice shall also include the Commission’s
hearing date regarding such complaint.
(c) Within thirty days of receipt of a complaint, the Mayor or designee shall conduct an
investigation.
(d) If the complaint is based on the rent being excessive because of the conditions of the rental
unit, the Mayor or designee shall refer such complaint to the appropriate director or designee
who shall initiate an inspection and issue appropriate orders to correct any violations. Upon
completion of the inspection and corrective action, the Mayor or designee shall notify the
landlord and tenant of such corrective action and the determination that the complaint is
resolved. If the tenant still considers the increase excessive, such complaint shall proceed in
accordance with the provision of this section.
(e) Upon receipt of the complaint and information pursuant to subsection (b) of this section, the
Fair Rent and Quality Housing Commission shall hold a hearing on such complaint at which the
Mayor or designee shall present the information gathered during the investigation and at which
the landlord and tenant or their representatives may provide additional information. The
landlord and tenant shall be provided written notice of such hearing at least twenty days prior to
the hearing. Upon request of the landlord or tenant, the Commission may provide additional
time for such persons to provide additional information regarding the complaint.
(f) After completion of such hearing, the Commission, at the same meeting or at a subsequent
meeting, shall review the criteria in section 7-148c of the Connecticut General Statutes and
determine whether the proposed rent increase is excessive and issue any appropriate order in
accordance with the procedure established in section 7-148d of the Connecticut General
Statutes. Notice of such order shall be provided to the landlord and tenant.